{"id":317,"date":"2023-03-24T10:37:35","date_gmt":"2023-03-24T09:37:35","guid":{"rendered":"https:\/\/www.dpp.ltd.uk\/?page_id=317"},"modified":"2023-11-17T12:53:37","modified_gmt":"2023-11-17T11:53:37","slug":"support","status":"publish","type":"page","link":"https:\/\/www.dpp.ltd.uk\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><section data-kc-fullheight=\"middle-content\" data-kc-equalheight=\"true\" data-kc-equalheight-align=\"middle\" data-kc-fullwidth=\"content\" class=\"kc-elm kc-css-943204 kc_row gradient-bg\"><div class=\"kc-row-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-414189 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><script src=\"https:\/\/cdn.lordicon.com\/ritcuqlt.js\"><\/script>\n\n<div class=\"icon-bg\"><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/hwttzbwp.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#1a2d52,secondary:#333451\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><\/div>\n<script>\n    window.addEventListener(\"DOMContentLoaded\", () => {\n        const iconBg = document.querySelector('.icon-bg');\n        let timeout;\n        iconBg.parentNode.querySelector(\".kc_row_inner\").addEventListener('mouseover', () => {\n            clearTimeout(timeout);\n            timeout = setTimeout(() => {\n                const icon = iconBg.querySelector(\"lord-icon\");\n                if (icon) {\n                    icon.dispatchEvent(new Event('mouseenter'));\n                }\n            }, 100);\n        });\n    });\n<\/script>\n<div class=\"kc-elm kc-css-741564 kc_row kc_row_inner caption-wrapper\"><div class=\"kc-elm kc-css-297004 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-525456 kc_text_block text-white ticklist\"><\/p>\n<h2>Support<\/h2>\n<ul>\n<li>24\/7\/365 call out &#8211; keeping you trading.<\/li>\n<li>Our front line engineers can expertly solve issues onsite.<\/li>\n<li>We operate an extensive back-office system of support.<\/li>\n<li>Friendly customer service team always ready to help.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-kc-fullwidth=\"row\" class=\"kc-elm kc-css-994086 kc_row\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-592923 kc_col-sm-12 kc-animated kc-animate-eff-slideInRight kc-animate-speed-1s kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-951229 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-267220 kc_col-sm-12 kc_column_inner kc_col-sm-12 text-white\"><div class=\"kc_wrapper kc-col-inner-container\"><strong class=\"icon-title\"><img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/04\/van-icon.svg\" alt=\"White icon of a van\">\u201cOn call 24 hours a day, seven days a week, 365 days a year\u201d<\/strong><div class=\"kc-elm kc-css-880238\" style=\"height: 10px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-609736 kc_text_block\"><\/p>\n<p>\nThe relationship between dedicated engineer and our office is one of paramount importance.<br \/>\nWe pride ourselves on maintaining a clear and concise line of communication. We have engineers strategically placed throughout our operating area and are consistently adding more<\/p>\n<p>\n<\/div><div class=\"kc-elm kc-css-593054 kc-animated kc-animate-eff-fadeIn kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/06\/DPP-Accreditations-Foot-2.png\" class=\"\" alt=\"Photo of DPP&#039;s accreditaions.\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-kc-fullheight=\"middle-content\" data-kc-equalheight=\"true\" data-kc-equalheight-align=\"middle\" data-kc-fullwidth=\"row\" class=\"kc-elm kc-css-475904 kc_row gradient-bg\"><div class=\"kc-row-container  kc-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-447074 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div data-kc-equalheight=\"true\" data-kc-row-action=\"true\" data-kc-equalheight-align=\"top\" class=\"kc-elm kc-css-942147 kc_row kc_row_inner align-middle\"><div class=\"kc-elm kc-css-37440 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-848252 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/03\/established-icon.svg\" class=\"\" alt=\"DPP crest logo, Est 1985\" \/>    <\/div>\n<div class=\"kc-elm kc-css-309705\" style=\"height: 30px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-252590 kc_text_block text-white\"><\/p>\n<h2>Service level agreements (SLA&#8217;s)<\/h2>\n<p><strong>We work to our own performance indicators as well as those set by the industry and our customers.<\/strong><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-691601 kc_col-sm-6 kc_column_inner kc_col-sm-6\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-103925 kc_row kc_row_inner quote-box\"><div class=\"kc-elm kc-css-638565 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-475765 kc_text_block text-white ticklist\"><\/p>\n<ul>\n<li>Attendance on site within agreed time frames<\/li>\n<li>Percentage of first-time fixes<\/li>\n<li>Remedial works quotation provided within agreed time frame<\/li>\n<li>Works completed within agreed time frame<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-kc-fullwidth=\"content\" class=\"kc-elm kc-css-720915 kc_row\"><div class=\"kc-row-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-312600 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div data-kc-equalheight=\"true\" data-kc-row-action=\"true\" data-kc-equalheight-align=\"top\" class=\"kc-elm kc-css-281522 kc-animated kc-animate-eff-fadeIn kc_row kc_row_inner align-middle\"><div class=\"kc-elm kc-css-497032 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-320666 mobile-show\" style=\"height: 30px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-42867 kc-animated kc-animate-eff-fadeIn kc_text_block fade-in\"><\/p>\n<h2>Class leading management software.<\/h2>\n<p>\n<\/div><div class=\"kc-elm kc-css-540929 kc-animated kc-animate-eff-fadeIn kc_text_block text-blue ticklist\"><\/p>\n<p>\n<strong>By implementing JobWatch, we are able to exceed our SLA&#8217;s &amp; KPI&#8217;s whilst also reducing emissions.<\/strong><\/p>\n<p>Engineers are able to provide live reporting and work with our support teams to react efficiently to call outs throughout England and Wales.<\/p>\n<ul>\n<li>Planned and efficient routing<\/li>\n<li>Reactive scheduling<\/li>\n<li>Emissions saving<\/li>\n<li>Accountability and service improvements<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-301749 kc_col-sm-8 kc_column_inner kc_col-sm-8\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-306778 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/09\/DPP-operations.png\" class=\"\" alt=\"Photos of DPP engineers carrying out their daily operations.\" \/>    <\/div>\n<\/div><\/div><\/div><div data-kc-equalheight=\"true\" data-kc-row-action=\"true\" data-kc-equalheight-align=\"top\" class=\"kc-elm kc-css-560272 kc-animated kc-animate-eff-fadeIn kc_row kc_row_inner align-middle\"><div class=\"kc-elm kc-css-896266 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-615651 mobile-show\" style=\"height: 30px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-914911 kc-animated kc-animate-eff-fadeIn kc_text_block fade-in\"><\/p>\n<h2>Can we help you?<\/h2>\n<p>\n<\/div><div class=\"kc-elm kc-css-395776 kc-animated kc-animate-eff-fadeIn kc_text_block fade-in\"><\/p>\n<p>\n<strong>Please submit your details and one of our account managers will be in touch.<\/strong><\/p>\n<p>\n<\/div>\n<a href=\"https:\/\/2fx897use97.typeform.com\/to\/SZ1qM1aj\" class=\"bubble-text bubble-text--darkblue\">\n    <p>\u201cLet:apos:s do it!\u201d<\/p>\n<\/a>\n<\/div><\/div><div class=\"kc-elm kc-css-660380 kc_col-sm-8 kc_column_inner kc_col-sm-8\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-249711 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/03\/icon-contact-blue.svg\" class=\"\" alt=\"Blue icon of a speech bubble\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-kc-fullheight=\"middle-content\" data-kc-equalheight=\"true\" data-kc-equalheight-align=\"middle\" data-kc-fullwidth=\"content\" class=\"kc-elm kc-css-499530 kc_row gradient-bg\"><div class=\"kc-row-container\"><div class=\"kc-wrap-columns\"><div class=\"kc-elm kc-css-282232 kc_col-sm-12 kc_column kc_col-sm-12\"><div class=\"kc-col-container\"><div class=\"kc-elm kc-css-815238 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-236368 kc_col-sm-12 kc_column_inner kc_col-sm-12\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-143119 kc-animated kc-animate-eff-fadeInUp kc_row kc_row_inner icon-grid-container\"><div class=\"kc-elm kc-css-773959 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"icon-box text-white\">\n    <div class=\"icon-box__icon\"><a href=\"https:\/\/www.dpp.ltd.uk\/planned-maintenance\/\" ><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/gphxrzct.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#83d0f5,secondary:#ffffff\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><h3>Planned Maintenance<\/h3><\/a><\/div>    <\/div><\/div><\/div><div class=\"kc-elm kc-css-912270 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"icon-box text-white\">\n    <div class=\"icon-box__icon\"><a href=\"https:\/\/www.dpp.ltd.uk\/reactive-maintenance\/\" ><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/nczsqnrn.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#83d0f5,secondary:#fff\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><h3>Reactive Maintenance<\/h3><\/a><\/div>    <\/div><\/div><\/div><div class=\"kc-elm kc-css-593948 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"icon-box text-white\">\n    <div class=\"icon-box__icon\"><a href=\"https:\/\/www.dpp.ltd.uk\/renewables\/\" ><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/efphfzrk.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#83d0f5,secondary:#ffffff\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><h3>Renewables<\/h3><\/a><\/div>    <\/div><\/div><\/div><div class=\"kc-elm kc-css-469298 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"icon-box text-white\">\n    <div class=\"icon-box__icon\"><a href=\"https:\/\/www.dpp.ltd.uk\/support\/\" ><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/hwttzbwp.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#fff,secondary:#83d0f5\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><h3>Support<\/h3><\/a><\/div>    <\/div><\/div><\/div><div class=\"kc-elm kc-css-939043 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"icon-box text-white\">\n    <div class=\"icon-box__icon\"><a href=\"https:\/\/www.dpp.ltd.uk\/projects\/\" ><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/dlzzlyaa.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#fff,secondary:#83d0f5\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><h3>Projects<\/h3><\/a><\/div>            <div class=\"icon-box__content\">\n            \r\n        <\/div>\n    <\/div><\/div><\/div><div class=\"kc-elm kc-css-522413 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\">\n<div class=\"icon-box text-white\">\n    <div class=\"icon-box__icon\"><a href=\"https:\/\/www.dpp.ltd.uk\/case-studies\/\" ><lord-icon\r\n    src=\"https:\/\/cdn.lordicon.com\/msoeawqm.json\"\r\n    trigger=\"hover\"\r\n    colors=\"primary:#ffffff,secondary:#83d0f5\"\r\n    style=\"width:250px;height:250px\">\r\n<\/lord-icon><h3>Case Studies<\/h3><\/a><\/div>    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-697359\" style=\"height: 150px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-512249 kc-animated kc-animate-eff-fadeIn kc-animate-speed-3.5s kc_row kc_row_inner\"><div class=\"text-white\"><div class=\"kc-elm kc-css-169910 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\"><\/div><\/div><div class=\"kc-elm kc-css-650793 kc_col-sm-8 kc_column_inner kc_col-sm-8\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-860025 kc_text_block\"><\/p>\n<h3>The highest standard of facilities management support<\/h3>\n<p>With a team of engineers available every hour of the day, every day of the week throughout the year, we\u2019re confident in our ability to provide unparalleled support for clients. Whether this is tackling unexpected problems with equipment, providing planned maintenance to ensure your equipment is ready to tackle everyday challenges, or upgrading the workplace with solutions such as solar energy.<\/p>\n<p>Of course our facility management services are just part of our exceptional service.<\/p>\n<p>We also have a friendly customer service team who streamline communication &amp; keep the team of engineers working efficiently, &amp; to ensure that when our engineers arrive onsite they\u2019re prepared.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-250040 kc_col-sm-2 kc_column_inner kc_col-sm-2\"><div class=\"kc_wrapper kc-col-inner-container\"><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-815307\" style=\"height: 75px; clear: both; width:100%;\"><\/div><div id=\"contact\" data-kc-equalheight=\"true\" data-kc-row-action=\"true\" data-kc-equalheight-align=\"top\" class=\"kc-elm kc-css-410603 kc_row kc_row_inner\"><div class=\"kc-elm kc-css-455812 kc_col-sm-4 kc_column_inner kc_col-sm-4\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-484200 mobile-show\" style=\"height: 30px; clear: both; width:100%;\"><\/div><div class=\"kc-elm kc-css-926810 kc_text_block text-white fade-in\"><\/p>\n<h2>Have a question?<\/h2>\n<p>\n<\/div><div class=\"kc-elm kc-css-991835 kc_text_block text-white fade-in\"><\/p>\n<p>\n<strong>Please submit your details and one of our account managers will be in touch.<\/strong><\/p>\n<p>\n<\/div>\n<a href=\"https:\/\/2fx897use97.typeform.com\/to\/SZ1qM1aj\" class=\"bubble-text bubble-text--white\">\n    <p>\u201cI need to know more\u201d<\/p>\n<\/a>\n<div data-kc-equalheight=\"true\" data-kc-row-action=\"true\" data-kc-equalheight-align=\"top\" class=\"kc-elm kc-css-914361 kc_row kc_row_inner align-middle\"><div class=\"kc-elm kc-css-167999 kc_col-sm-7 kc_column_inner kc_col-sm-7\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-412459 kc_text_block text-white mb-0\"><\/p>\n<p>\n<strong>Alternatively call us:<\/strong><\/p>\n<h3><a href=\"tel:02382511500\">02382 511 500<\/a><\/h3>\n<p>\n<\/div><\/div><\/div><div class=\"kc-elm kc-css-945617 kc_col-sm-5 kc_column_inner kc_col-sm-5\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-676691 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/03\/icon-telephone.svg\" class=\"\" alt=\"Icon of a phone\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"kc-elm kc-css-991637 kc_col-sm-8 kc_column_inner kc_col-sm-8\"><div class=\"kc_wrapper kc-col-inner-container\"><div class=\"kc-elm kc-css-123251 kc_shortcode kc_single_image\">\n\n        <img decoding=\"async\" src=\"https:\/\/www.dpp.ltd.uk\/wp-content\/uploads\/2023\/03\/icon-contact.svg\" class=\"\" alt=\"Icon of a speech bubble\" \/>    <\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":1020,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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