In the event of an emergency, we’re reliable & highly responsive.
In the event that responsive maintenance is required, DPP’s engineers are often within an hour of your property. With over 100 engineers across the UK, one of our team is likely closeby & ready to help.
Our team of engineers has a 85% first-time fix rate. In the event that there’s a substantial issue with your kitchen’s ventilation system, it will often result in your business coming to a standstill, but with 85% of issues being resolved within the first visit from one of DPP’s engineers, you can be put back on track in an efficient manner.
What HVAC services do we offer?
– Office AC
– Kitchen ventilation
– HVAC systems for Hospitality
– & much more
Key performance indicators (KPIs)
We work to our own performance indicators as well as those set by the industry and our customers.
>Attendance on site within agreed time frames
>Percentage of first time fixes
>Remedial works quotation provided within agreed time frame
>Works completed within agreed time frame
Our customer support specialists ensure that our engineers come to you in a timely manner, in addition to preparing them with information ready for when they arrive. This insures they’re prepared to tackle any potential problems.
*assuming that you’re either an existing maintenance client or are within our standard service area.