Fully qualified experts you can rely on when it counts
When you’re working, we’re also working. Our team is available 24 hours a day, every day of the week & across the year. If you encounter a plumbing or heating problem, our engineer can be onsite within an hour to provide assistance*.
Our team of engineers has a 85% first-time fix rate, which means that when your business comes to standstill due to a plumbing failure or heating issue, there’s a strong likelihood that we’ll be able get your day back on track.
Plumbing & heating is in DPP’s blood…
DPP was originally established back in 1985 as Dean Price Plumbing, & our team serviced the plumbing needs of both homes & businesses. Whilst the company has changed considerably since then (our name has even changed to Dynamic Proactive Professional), our ability to help clients with their plumbing related issues has only continued to improve over time. DPP now only serves commercial clients, which ensures we’re better aligned with our clients in their needs & values.
Whether you’ve got a notable leak or your heating has cut out with no reasonable explanation in view, DPP are more than qualified to help resolve the problem.
Key performance indicators (KPIs)
We work to our own performance indicators as well as those set by the industry and our customers.
>Attendance on site within agreed time frames
>Percentage of first time fixes
>Remedial works quotation provided within agreed time frame
>Works completed within agreed time frame
In addition to our exceptional team of engineers, we also have a round the clock team of customer support specialists available to streamline communication & ensure that engineers arrive prepared for the issues you’re facing.
*assuming that you’re either an existing maintenance client or are within our standard service area.